Making a reservation with us would mean that the Guest has read & understood the Website including the FAQs & House Rules Manual and has agreed to comply with the terms of Stay.

  • The Head office is open from 10am to 6pm.
  • The front office/Reception is in the same building & is open from 8am to 8pm.
  • The Housekeeping staff is available between 8am to 8pm for Breakfast/Room Service and also for any assistance & help for the preparation of tea, coffee, snacks, food, housekeeping, washing & ironing clothes or buying some items from the nearby grocery store.
  • The Supervisor/Housekeeping staff are available 24*7 for check-in/check-out formalities including handing over the keys on arrival and other emergency services.
  • There is a fire extinguisher in every apartment/building complex.
  • There are broad staircases in case of fire emergency.
  • There is a safe to secure your items in the room.
  • The Apartments, Rooms, Wardrobes & Drawers have keys that the Guest can carry.
  • There are CCTV cameras in the common areas of the apartment & the building complex
  • The Building Complex has security guard at the gates.
  • The Apartments & the Building Complex are backed by Generator/Inverter
  • The Guest should switch off all the power connections including the geyser, TV, lights, etc when they are not in the room. Otherwise, the Manager will switch off the same by using the master key.
  • The inverter back-up is for Lighting loads only. Avoid using the AC, TV, Induction Cook-top, Microwave, Air fryer, Hair Dryer & other Appliances during Power shut down as the Inverter may not take the load.
  • Unlimited Wi-Fi is available on complimentary basis. The speed cannot be guaranteed.
  • The user id & password are displayed on the on the notice board.
  • All Apartments & Rooms have TV with set-top boxes.
  • The subscriptions for the standard & some premium channels through the Cable company are complimentary.
  • Additional channels can be provided at cost as per the need of the Guests, subject to availability.
  • As a part of the international norm in Eco-Conversion followed by all Hotels, we too care about the Environment & are committed to practises that preserve our natural resources. Working together, we can conserve millions of litres of water & minimise the release of detergents into the environment.
  • The housekeeping is carried out using the best liquids, disinfectants & cloths for cleanliness & hygiene according to the Housekeeping checklist designed by experts as per the prescribed schedule.
  • The management values cleanliness & Hygiene and therefore has a dedicated cloth/liquid chart for different cleaning services. This ‘Cloth Usage’ chart is displayed in the kitchen for the perusal of the Guests. They are requested to use them. One set of these housekeeping materials in each of the apartments for convenience & timely services.
  • The common areas of the Apartment complex are cleaned & mopped every day.
  • In case of Room bookings, the common areas of the Apartments are cleaned & mopped every day but the cleaning/mopping of the Rooms & Bathrooms along with linen change & bedding are carried out twice a week in the presence of the Guests or on their request.
  • In case of entire Apartment bookings, the common areas, Rooms & bathrooms are cleaned & mopped and the linen change & bedding are carried out twice a week in the presence of the Guests or on their request.
  • However, the entire apartments are cleaned & mopped and the linen change & bedding are carried out every time there is a check-out so that they are clean & fresh when the new Guests Check-in.
  • However, the cleaning, mopping, linen change can be done more frequently if the Guests requests for it.   
  • The apartments are fully equipped with all crockeries, cutleries, cookware, etc.
  • The washing is carried out using the best liquids & cloths for cleanliness & hygiene according to the Housekeeping checklist designed by experts as per the prescribed schedule.
  • The Guest needs to empty their plates, crockeries, etc in the Dustbin and keep them in the tub marked as ‘soiled plates’ after rinsing.
  • In case of Room bookings, they are washed thrice a day.
  • In case of Apartment bookings, they are washed once every day.
  • The Guests will keep their used personal clothes in the laundry baskets inside the bedroom.
  • The Guests can give them to our outsourced laundry service for washing and/or ironing at nominal cost & make the payments directly.
  • Alternatively, the Guests can also use the Washing Machine & the Iron Box in the apartment.
  • There are clothes liner in the bathrooms/utility balcony to dry them or the Housekeeping staff can do so at the designated outdoor.
  • The management will not be responsible for any damages to the washing or ironing of the clothes.
  • The apartments have kitchen equipped with all Appliances such as Refrigerator, Induction cook-top, Microwave, Air fryer, Electric kettle, Toaster, Sandwich maker, Hair dryer, Crockeries, Cutleries, Cookwares, etc. Stove & gas stove can be provided for monthly guests who book the Entire Apartments.
  • It is recommended that the Guests stock their own grocery, etc and cook/prepare their food.
  • Alternatively, the Guests can order with Swiggy, Zomato, Uber Eats, etc.
  • Some items such as tea powder, tea bags, coffee sachets, sugar, milk powder/whitener, salt, pepper, jam, tomato sauce, chilli sauce, soya sauce, vinegar, mayonnaise, pickles, somp, spices, oil, toiletries (soap, hair oil), etc are kept in limited stock for complimentary use. This is not applicable for Entire apartment monthly guests. RO/UV/TDS filtered drinking water is available for all the guests.
  • Some items such as Ready to eat packets, Ready to cook packets, milk packets, shaving blades, tooth brushes, Tooth paste, soft drinks, soda, mineral water, etc are kept in stock at office for sale on as per the Room service menu.
  • The Breakfast is optional and is priced at Rs. 150 per head. However, if the Guest is with the complimentary breakfast package, then they should message the supervisor by 9pm the previous night indicating his Apartment number, Room number, 1 menu item, tea or coffee & timing of delivery. The available menu i.e. Room service menu with limited items is displayed on the notice board and is subject to change from time to time. It will be delivered between 8am & 10am.
  • The in-house preparation items mentioned in the Room service menu can also be ordered between 8am to 8pm at Rs.100 per item and Tea/Coffee at Rs. 50. Provide 20 minutes for Room service/delivery. These items are prepared & delivered by our staff and are billed at the time of check-out.
  • One menu item will be provided as common item for group bookings.
  • Contact us for Lunch & Dinner services.
  • SmartStay is just a brand name. It is division of Stiven Systems.
  • The contract/purchase orders can be in the name of SmartStay or Stiven Systems.
  • But all the payments like cheque or transfers will be done in the name of ‘Stiven Systems’.
  • The GST Invoice and registrations are also in the name of Stiven Systems.
  • Special Rates are available for Corporate, Monthly Guests & Groups.
  • Simple 1 page agreement on letter pad or email will be executed for better understanding with rate contract & FSAAs offered
  • For monthly guests booking the entire apartments beyond 6 months, a conventional Rent agreement may be executed with the normal terms on a stamp/bond paper.
  • Call us or send an email for further details on these contracts.
  • The rooms are allocated in a planned manner taking into consideration categories, nationalities, gender, etc of the guests much in advance for reserved guests.
  • As some FSAAs may be different for Daily, Monthly Guests or Entire Apartments Guests, utmost care is taken not to allocate them together in the same apartment.
  • If Executive Rooms are not available, then a free upgrade to Deluxe is done.
  • Rooms may be changed for Monthly guests upon giving advance notice of 3 days in the same apartment or the building complex.
  • Call the numbers or send an email and the team will guide you to visit SmartStay and inspect the Rooms & Apartments.
  • Although, you have booked for the entire apartment, you have only paid for X people.
  • If there are additional persons checking-in, then you can pay the additional amount of Rs. 400 per head per day at the time of checking-in itself.
  • The additional people will be in the same apartment as it can accommodate at the rate of up to a maximum of 3 Guests per Room.
  • Reservations are transferrable to other Guests.
  • Call us at least 7 days in advance for change in Dates.
  • Our cancellation policy is moderate.
  • 100% refund is made if the cancellation is made before 5 days i.e., 120 hours before 12 noon of the check-in date. Otherwise, no refunds will be made.
  • For groups booking an entire apartment, an amount equivalent to 1 days’ rate will be deducted if cancellation is made 5 days i.e., 120 hours before 12 noon of the check-in date. Otherwise, no refunds will be made.
  • For bookings made on OTA sites, refer to cancellation & refund listed on the respective portals.
  • The standard check-in/check-out policy is 24 hours for walk-in guests and is 12 noon for online booking guests.
  • Early check-ins and late check-outs are subject to room availability.
  • A grace of 2 hour will be given on prior request subject to availability.
  • Extended or late check-out as day-stay is available up to up to 9pm (subject to availability) at 50% discount on the Rack rates.
  • You can store your luggage after check-out at our office area.
  • The minimum duration of stay is one day i.e., 24 hours.
  • However, Part Day stay between 8am to 8pm is allowed at 50% of the rack rates in special cases subject to availability.
  • The maximum duration of stay is 11 months and the same can be renewed.
  • OLA, UBER, Taxi & Auto services are available in the city and at our apartment complex gate for pick-up & drop services from Railway station & Airport and also for local conveyance & outstation tours.
  • The payments can be made directly to the service provider at actuals.
  • Contact the manager for any assistance.
  • Extra mattress with or without folding cots will be arranged as per the guest’s requirements.
  • The maximum occupancy is 3 per room/6 per 2 BHK apartment.
  • The additional pax charges of Rs. 400 will apply to all adults above 12 years of age irrespective of availing the extra beds/mattresses.
  • A valid government issued ID with photo & address such as Valid Passport, Aadhar Card, Permanent Driving License or Voter Id is mandatory.
  • PAN Cards are not Valid.
  • For Foreign citizens, valid passports with valid VISA page are mandatory.
  • All the Guests in the group above 12 years of age have to produce these id cards.
  • ID cards for Guests who have stayed during the last 1 year are not required to submit again if there is no change in address.
  • All payments should be made either by cash, DD, credit cards, debit cards, net transfer, gateway link or QR Code only.
  • Cheques are not acceptable except for an advance reservation or from a Corporate client with an agreement.
  • The rooms are meant for residential purpose only and not for any kind of business/ commercial purposes nor any illegal/immoral activities.
  • Friends, relatives and visitors cannot stay after 10 PM in the room/apartment without prior approval.
  • Unmarried couples will not be allowed in the same room or apartment.
  • Both the Ids will be verified.
  • The apartment is located in a residential complex comprising a neighbourhood of families & other Guest houses of high profile & status and therefore we do not allow partying, noise, music & loud conversations.
  • However, the guests can consume alcohol in the respective bedrooms or the Hall (for Entire Apartment booking Guests) with normal conversation without disturbing the other guests & neighbours.
  • Smoking is permitted only in the respective bedroom balcony area, at the gates & other designated areas.
  • There is ‘No-Smoking’ within the rooms, apartments, common areas and corridors.
  • Standard kit with all necessary OTC tablets, ointments, bandages, etc are stocked in the office area as per the list.
  • These are for emergency use only.
  • The Guests should maintain stock of his own personal medicines for regular usage.
  • A list of contacts for emergency & medical services is displayed on the notice boards. There are many hospitals in the vicinity.    
  • The management will not be responsible for non-availability of any medicines nor for any adverse reactions.
  • Some items are stocked in our office and given to our Guests on request subject to availability.
  • The list of such items is displayed on the notice board.
  • Wheel chair is available.
  • The staff will also assist guests who need special services.
  • There are no special facilities or services for the Pets.
  • They are not allowed in the shared apartments. They can be allowed when the entire apartment is booked. The basement can also be used at Hubli location.
  • The Guests need to keep the place clean. 
  • Free Parking is available inside the premises for the Guests.
  • The drivers can use the common bathrooms in the basement.
  • The drivers can sleep in the vehicles.
  • Alternatively, they can also sleep in the designated area and bedding can be provided at a nominal rate of Rs.200 per day (8pm to 8am only).
  • This is voluntary. The Guests can tip them for assisting & helping you for preparation of tea, coffee, snacks, food, washing & ironing clothes or buying some items from the nearby grocery store.
  • The amount paid by the guests are kept by the staff themselves.